The best customer support chat software
Build a web and mobile superior customer support experience with our easy-to-integrate chat API and an out-of-the-box support agent dashboard.
Differentiate your customer support chat experience
With Sendbird Desk, your developers can completely customize the chat support experience for your customers so they can get answers without leaving your app.
Transform your customer support experience with AI chatbots
Assist intelligently with Sendbird's AI customer support. Leverage our efficient AI chatbot with seamless human handoff.
Create a customer service AI chatbot in minutes
Experience a conversation with our AI-powered knowledge chatbot.
Make chat agents more productive
Automatically route tickets, integrate chatbots, automate common answers, and monitor performance over an easy-to-use customer support dashboard.
Respond to customer support questions on popular messaging apps
Provide seamless support to customers whether from your app or through WhatsApp, Facebook, Instagram and Twitter.
“People want to have their doctor in their pocket. Now they can just take out their phone, open our app and immediately start chatting with one of our healthcare professionals. With Sendbird Desk, our healthcare assistants respond twice as efficiently to patient inquiries, which helps us meet the expectations of our users.”
Luc Jansen, Founder and Practice Manager at Jans Huisartsen
Boost CSAT with a frictionless customer support chat experience
Virgin Mobile UAE completely replaced phone and email support with more modern chat-based support using Sendbird Desk.
“With Sendbird we provide a 100% digital customer support experience for our customers with native in-app chat based interactions. Our customers are more engaged and consistently give us a CSAT score of 5/5.”
Ozgur Gemici, Senior Manager at Virgin Mobile UAE
Develop and deliver in weeks, not months
Build customer support directly in your app to drive higher end user engagement. With Sendbird Desk, integrate chat functionality in just a few weeks and activate our comprehensive dashboard with a single click. Desk provides enterprise grade security, compliance and infrastructure to support millions of users concurrently around the globe. Our world class support teams are available to you 24/7. Get started by reviewing our developer resources.
- iOS
- Android
- JavaScript
// iOS
SBDSKTicket.createTicket(withTitle: TITLE, userName: USER_NAME) { (ticket, error) in
guard error == nil else {
// Handle error.
}
// The ticket is created.
// The customer and agent can chat with each
// other by sending a message through the
// ticket.channel.sendUserMessage() or
// sendFileMessage().
...
}