Salesforce connector for live chat support
Enhance your support chat experience with Sendbird’s AI-powered Salesforce live chat connector.
Sendbird's Salesforce Connector is packed with powerful features to help you improve customer experience, streamline mobile support workflows, and protect revenue.
Increase customer satisfaction
Delight your customers with lightning-fast support. Provide real-time, seamless conversations even if sessions disconnect.
Maximize live agent performance
Streamline your support workflows. Enable agents to work on multiple cases simultaneously to drive efficiency.
Drive rapid time-to-value
Get to value fast with effortless implementation. Seamlessly integrate omnichannel support chat for enhanced customer service.
Customer service powered by generative AI chatbots
Assist intelligently. With Sendbird’s AI customer service chatbot.
Better handoff and ticket deflection
Effortless customization
Unprecedented speed
Create a customer service chatbot
Experience a conversation with our AI-powered knowledge chatbot.
Feature-rich chat platform, embedded within your Salesforce instance
Boost CSAT with enhanced features for agents and customers.
Einstein bot integration
New message alert with notification sounds
Sendbird chat in case details lightning page
Sendbird chat widget in utility bar
Summarize (powered by ChatGPT)
Switch case from chat list
Transcripts
Branded mobile support interface
Personalize your end-user app according to your needs with Sendbird SDKs.
Easy to integrate
Achieve fastest time to value with easy and hassle-free implementation. Get up and running in hours.
Live chat support for every industry
Fintech
Say goodbye to banking frustration. Provide real-time assistance for customers seeking answers to their financial needs.
Healthcare
Get your customers the care they need. Book appointments, access records, and get answers with 24/7 live chat support.
Marketplace
Provide top-notch support for online shopping needs. Help customers track orders and handle product questions for faster conversion.
On-demand
Offer hassle-free delivery with fast and real-time issue resolution. Answer customer queries and provide updates on order status.
Integrations that drive real results
With Sendbird, Traveloka seamlessly handled its initial customer care chat use case by integrating with its Salesforce ticketing system, resulting in significantly increased uptime, performance, and overall reliability. Customers no longer face the challenge of disconnected support chats, and the mobile app has seen over 60 million total downloads with over 40 million monthly active users. This equates to a customer retention rate of 50% higher than the travel app industry average.
“The chat built on Sendbird's SDK has become the most popular communication channel among all options available to Traveloka users, including SMS, email, Facebook, or Twitter.”
Adi Alimin, VP of Platform Products