We’re so much more than our APIs
“Sendbird’s exceptional support was the biggest factor for choosing it as a partner. We’ve had other third-party vendors come through our office, but none provided the level of support that Sendbird did.”
Young Duck Park, Project Manager at SSG
Customers are why we exist
Helping customers achieve better business outcomes is how we thrive. That’s why we offer support plans that include 24x7 global support, guaranteed first response times, dedicated customer success manager and even Slack support.
Sendbird Support Plans
* Annual pricing is available upon request
See legacy support plans and guaranteed first response times here
Guaranteed first response time
The speed of our support team's response time depends on the priority level you select when you submit your ticket, your support plan, and how your plan works with our business hours. Your ticket’s priority level can be reclassified by the agent to be higher or lower based on how an issue impacts your business.
* The business day runs from 8AM to 5PM local time per the time zone selected by the customer (PT, KST, or GMT) from Monday through Friday, excluding local public holidays.
Sendbird may, at its sole discretion, update these support plans at any time; however, in no event will any update to these support plans result in any material reduction in the features of the individual support plan to which you are subscribed at the time of such update. The then-current support plans will be available on this webpage.