My tickets

My tickets page displays a list of tickets that have been assigned to you for review.

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When creating a rule, you can set up the rule action to create a ticket and assign it to a moderator group. When that rule is triggered and a ticket is created and assigned to your moderator group, it automatically allocates tickets for each moderators in the group.

My Tickets menu allows individuals to be assigned up to 10 tickets. Once these tickets are processed, additional tickets can be manually assigned through a button, and after 5 minutes, up to 10 tickets are automatically assigned.

Note: For further information on how to set up moderator groups, see this page.

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Tickets add an extra layer for human moderator to manually decide on a suitable moderation action in response to potentially offensive or inappropriate behavior detected by profanity filters, moderators, and user reports.

You can see the details of each ticket when you click on it from the list on the left. Then, a moderator can take one of the following actions:

• Confirm action: The moderator approves and confirms the action originally taken by the rule engine.
• Change action: The moderator can choose to change the action taken by the rule engine.
  

Moderators can also add a comment to the ticket for further context.

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Explore more on our Advanced moderation product page.